Frequently Asked Questions
Appointments
If you would like to make an appointment, please call our office at (804) 262-7888. Patients will receive a reminder call the business day prior. If you are unable to keep an appointment, please notify our office as soon as possible to avoid a cancellation/no show fee of $25.00. Timely cancellation of your appointment will allow us to offer the time to another patient.
Registration
Each time you visit our office, you will be asked to check in with our receptionist. Please be sure to notify the receptionist of ANY change of name, address, phone number, employment or insurance information. You may also be asked to provide us with a copy of your most recent insurance cards. New patients will be asked to fill out a Patient Information sheet.
Telephone Calls
Our office staff has been trained to answer many of your health related issues. If they are unable to assist you, your concerns will be directed to the doctor or nurse in a timely manner. Please allow a minimum of 24 hours for non-emergent calls to be returned.
Insurance
Lakeside Primary Care participates with Aetna, Anthem, Anthem Healthkeepers Plus, Cigna, Humana Gold Choice, Medicare, Secure Horizons, Southern Health and United Healthcare as well as a number of private insurances. We are no longer accepting Medicaid. This includes Aetna Better Health, Anthem Healthkeepers Plus, and United Healthcare CCP. As a courtesy, our office will file your claims as long as we are participating providers with your insurance company. Any questions you may have regarding your insurance benefits should be directed to your insurance company.
Payments and Co-payments
It is the policy of Lakeside Primary Care that payment is due at the time services are rendered. For your convenience, our office accepts cash, personal checks, Visa and MasterCard. If extenuating circumstances exist, alternative payment arrangements must be made with the billing manager prior to your appointment.
Hospital and Emergency Care
Dr. Harrison has hospital privileges at both Henrico Doctors’ Hospitals, Parham and Forest campuses. At night and on weekends, the on-call physician may be reached by calling our office at (804)262-7888.
Prescriptions
Prescriptions and refills are given only during office hours. To have a prescription refilled, please call your pharmacy and have them fax a refill request to our office. Prescription refills require a minimum of 24 hours notice. It is advisable to call your pharmacy at least 48 hours before your refill is needed.
Medical Records
Your medical records are protected by the Health Insurance Portability and Accountability Act (HIPAA). This means you have the right to request that we restrict how your Protected Health Information (PHI) is used or disclosed. According to HIPAA guidelines, you must sign a release of information form before we can release your medical records. Our fee for copying medical records is: A $10 processing fee plus $.50 per page (up to 50 pages). Additional pages (after 50) are $.25 plus postage. We require a one week notice to process your request.
Forms
Forms that need to be completed by the Physician require a minimum of 2 weeks notice. Forms are subject to a $25 processing fee.
Referrals
Please allow 5 days for referral requests.